Blog

When AI Started Doing Things Better
AI consistently demonstrates patience, empathy, and problem-solving focus, it raises an important question: why shouldn't we expect the same from every human interaction?

How to Test an Island
An on‑site eye‑tracking study on Sentosa uncovers visitor behaviour, making it the perfect laboratory for understanding a multi‑billion‑dollar challenge facing the tourism industry.

This Halloween, Don’t Let Your App Be the Monster in the Room
Uncover hidden UX horrors with user testing, before your users scream.

The UX Crimes
Pop-ups ambushing you. Forms that demand your life story. Menus that feel like escape rooms. Notorious UX crimes haunting apps and websites.

Features Nobody Asked For: Why Companies Waste Billions Building Things Users Don't Want
The $29.5 Billion Problem Hiding in Your Product

Digital Transformation in Restaurants
Why Kiosks Deliver 20–30% Uplift While Digital Menu Boards Struggle Without Behavioral Strategy

Introducing the UX Science Score: Modernizing Usability Metrics for Agile Teams
Product managers know that delivering a great user experience isn’t a one-time task – it’s an ongoing science. Yet many teams still rely on outdated usability scoring systems that fail to guide continuous improvement.

Uncover the Hidden Friction Costing You Millions
Every bank wants a seamless digital experience. They invest millions in technology and talent to build apps they believe are intuitive. So why do so many customers still get frustrated? We uncovered the reason isn't in the code; it's in the perspective.

Why Halloween Is Your Brand’s Golden Opportunity
The spooky season is creeping in, and Singapore’s retail scene is already buzzing with Halloween magic! From Daiso’s shelves overflowing with quirky costumes and eerie décor to Starbucks Singapore’s Pumpkin Spice lineup.

Data-Driven Advertising Strategies for SMEs
Data isn't just for corporate giants. In the digital era, small and medium-sized enterprises (SMEs) can harness data to compete effectively, even on a tight budget.